We outsource the busy work so we can focus our attention on product development and customer service. Our shipper's warehouse is centrally located to minimize shipping costs and time. Express orders received before 1PM ET normally ship the same business day. Other orders normally ship within one business day of receipt. Exceptions to this schedule may occur on the day following a three-day weekend and during the weeks of the Christmas season, when our shipper is the busiest.

Your e-mail address or phone number will only be used to contact you regarding your order. You will receive an automated electronic receipt of your purchase via e-mail. And if there's a question or problem with the processing of your order, a representative may need to call or e-mail you. You will never be subjected to mass unsolicited commercial e-mailing (spam) from Top Down Technologies, Inc., and we will not disclose or sell any of your contact information to any third parties. Your privacy is important to us, and we value your future business.

There's a full one-year warranty on all our products. We'll repair or replace any defective unit at no charge to you. Simply contact us for a Return Mechandise Authorization (RMA) number, ship us the unit, and we'll ship back a fully functional unit and issue you a new one-year warranty.

If you are dissatisfied for any reason with any product purchased directly from Top Down Technologies, Inc., you may return it for a full refund (refund given in same form as original purchase minus shipping costs) within 30 days of purchase... NO QUESTIONS ASKED! Simply contact us for a Return Mechandise Authorization (RMA) number, and we'll help initiate the return and refund process.